Wyta Academy

Syllabus Overview

Lessons

Quizzes

Tasks

Resources

Module 1 – Travel Advisor Foundations

Lesson 1 – The Host Agency Model

Lesson 2 – Independent Contractor Responsibilities

Lesson 3 – Systems and Tools

Lesson 4 – Advisor Mindset

Module 1 Quiz: Travel Advisor Foundations

Module 2 – Quoting Mastery

Lesson 1 – Qualifying Your Client

Lesson 2 – Building Quotes

Lesson 3 – Presenting Quotes

Lesson 4 – Handling Objections

Module 2 Quiz: Quoting Mastery

Module 3 – Booking Accuracy

Lesson 1 – Booking Workflow Overview

Lesson 2 – Documentation and Compliance

Lesson 3 – Preventing Errors

Module 3 Quiz: Booking Accuracy

Module 4 – Travel Insurance Basics

Lesson 1 – Importance of Travel Insurance

Lesson 2 – Types of Coverage

Lesson 3 – Offering Insurance

Lesson 4 – Assisting with Claims

Module 4 Quiz: Travel Insurance Basics

Module 5 – Client Experience Excellence

Lesson 1 – Pre-Departure Preparation (copy)

Lesson 2 – During-Trip Support

Lesson 3 – Post-Trip Follow-Up and Loyalty Building

Lesson 4 – Personalization and Special Touches

Lesson 5 – Handling Difficult Situations Professionally

Module 5 Quiz: Client Experience Mastery (copy)

Module 6 – Social Presence and Personal Branding

Lesson 1 – Defining Your Brand

Lesson 2 – Social Media Strategy

Lesson 3 – Engaging with Your Audience

Lesson 4 – Marketing Tools and Automation

Lesson 5 – Ethical Marketing and Brand Integrity

Module 6 Quiz: Social Presence and Branding

Module 7 – Client Management and Retention

Lesson 1 – Importance of Retention

Lesson 2 – Client Segmentation and Personalization

Lesson 3 – Loyalty and Incentive Programs

Lesson 4 – Ongoing Engagement and Communication

Lesson 5 – Measuring Success and Adapting

Module 7 Quiz: Retention and Relationship Building

Module 8 – Professionalism and Performance Standards

Lesson 1 – Professional Communication

Lesson 2 – Appearance and Etiquette

Lesson 3 – Performance Metrics and Accountability

Lesson 4 – Conflict Resolution and Problem Management

Lesson 5 – Integrity and Ethics

Module 8 Quiz: Professionalism & Standards

Module 9 – Metrics, Accountability, and Continuous Improvement

Lesson 1 – Key Metrics to Track

Lesson 2 – Using CRM and Spreadsheets for Data Tracking

Lesson 3 – Setting Goals and Action Plans

Lesson 4 – Continuous Improvement Cycle

Lesson 5 – Scaling and Next Steps

Module 9 Quiz: Metrics & Continuous Improvement

Module 10 – Performance Metrics and Accountability Systems

Section One: Core Advisor Metrics

Section Two: Onboarding Specialist Metrics

Section Three: Advisor Scorecard

Section Four: Performance Tiers

Section Five: Coaching and Performance Improvement

Section Six: Leadership Level Metrics

Module 11 – Group Travel Mastery

Section One: Understanding Group Travel

Section Two: Who Becomes a Group Leader

Section Three: How to Attract Group Leads

Section Four: Qualifying a Group Leader (and Trip Requirements)

Section Five: Building Group Quotes (Structure and Presentation)

Section Six: Managing Groups Smoothly

Section Seven: Handling Group Issues Calmly

Section Eight: Closing Group Sales and Securing Deposits

Section Nine: Turning One Group into Many (Leveraging for Future Business)

Module 11 Quiz: Group Travel Mastery

Overview